Ordering
How do I request a custom print quote?
Send a message through the contact page with the size, quantity, colours, deadline and any STL file or reference image links. More detail makes the quote faster and more accurate.
Can I ask about a product before buying?
Yes. Use the contact form for product questions, colour requests, bundle questions or order support. If you are asking about an Etsy or eBay item, include the product link.
Do I need to pay before printing starts?
For custom work, Formfinity confirms the price, material and turnaround first. Payment details are handled after the quote is agreed.
Custom Prints
What can you 3D print?
Collector displays, keychains, desk pieces, gifts, replacement parts, small batches and custom models are all good fits. Very large, load-bearing or heat-exposed parts may need extra material discussion.
Can I send my own STL file?
Yes. Mention that you have an STL when you contact Formfinity. Include the intended size, colour and how the part will be used so print settings can be checked properly.
Can you print in multiple colours?
Yes. Formfinity supports multi-colour printing for suitable models, including collector pieces and display items. The exact colour count depends on the model and print setup.
Printer
What printer do you use?
Most Formfinity prints are made on a Bambu Lab H2C, one of Bambu Lab's most advanced FDM printers, built for clean, repeatable multi-material printing.
Why does that matter?
The H2C setup is well suited to detailed collector pieces, stronger functional parts and reliable colour or material changes.
Can it handle detailed pieces?
Yes. The printer is suited to small details, clean display surfaces and multi-part prints where fit and repeatability matter.
Materials
What materials do you use?
Most decorative pieces are printed in PLA or similar display-friendly materials. For tougher jobs, Formfinity can print engineering-grade options such as PETG, ABS, ASA, TPU and reinforced specialty filaments when the model and use case suit them.
Are 3D prints safe in heat?
Decorative PLA prints should be kept away from hot cars, direct heat and strong sunlight for long periods. If heat resistance matters, mention it before ordering.
How should I clean a print?
Use a dry or lightly damp soft cloth. Avoid soaking, harsh cleaners and high heat unless Formfinity has confirmed the material can handle it.
Quality
Do you use a Vision Encoder plate?
Yes. Formfinity uses a Vision Encoder calibration plate with the H2C setup. It supports more accurate motion calibration, which helps detailed parts print with cleaner alignment.
Do you check prints before sending?
Yes. Prints are checked before packing, especially visible display pieces, multi-colour parts and custom jobs.
What if a print has an issue?
If something is not right, send clear photos and the order details. Formfinity will review the issue and work out the best next step.
Shipping & Pickup
Do you ship Australia-wide?
Yes. Orders can be shipped across Australia, and orders can be shipped internationally.
Can I pick up at a local market?
Yes, when Formfinity is attending a listed market. Send a market pickup request and wait for confirmation before assuming stock is reserved.
How long will my order take?
Turnaround depends on the current print queue, model size, colour changes and finishing requirements. Quote replies will give the best estimate for the specific item.