Frequently Asked Questions

Send a message through the contact page with the size, quantity, colours, deadline and any STL file or reference image links. More detail makes the quote faster and more accurate. For typical price ranges, see how much custom 3D printing costs in Australia.

Yes. Use the contact form for product questions, colour requests, bundle questions or order support. If you are asking about an Etsy or eBay item, include the product link.

For custom work, Formfinity confirms the price, material and turnaround first. Payment details are handled after the quote is agreed.

Collector displays, keychains, fidget toys, desk pieces, gifts, replacement parts, small batches and custom models are all good fits. Very large, load-bearing or heat-exposed parts may need extra material discussion. For broken clips, knobs and brackets, see our guide to 3D printed replacement parts.

Yes. Mention that you have an STL when you contact Formfinity. Include the intended size, colour and how the part will be used so print settings can be checked properly. New to this? Read our guide on preparing an STL file for printing.

Yes. Formfinity supports multi-colour printing for suitable models, including collector pieces and display items. The exact colour count depends on the model and print setup. Curious how the colours get into the plastic? See how multi-colour printing works.

Most Formfinity prints are made on a Bambu Lab H2C, a high-end FDM printer suited to clean detail, repeatable parts, multi-colour printing and engineering materials when the design calls for them.

A better-calibrated printer helps with predictable surfaces, small details, colour changes and multi-part prints that need to line up properly.

Yes. It is suited to display pieces, small features, clean visible surfaces and multi-part prints where fit matters. Very tiny details still depend on the model, layer height, nozzle size and material, so Formfinity will confirm what is realistic before printing.

Usually they are close, but FDM prints are not perfectly exact. Material, layer height, wall thickness, print orientation and cooling can all affect the final size slightly.

Holes, slots and push-fit areas often print a little tight rather than loose. If a screw, peg, bearing or another printed part needs to fit inside a hole, it is normally best to add clearance to the design instead of making it the exact same size.

As a rough guide, simple clearance fits often need about 0.2-0.5mm extra space. Bigger parts, moving parts or rougher materials may need more. If you are unsure, send the drawing or measurements and Formfinity can suggest a margin or print a small test piece first.

Most decorative pieces are printed in PLA or similar display-friendly materials. For tougher jobs, Formfinity can print engineering-grade options such as PETG, ABS, ASA, TPU and reinforced specialty filaments when the model and use case suit them. Not sure which to pick? See our PLA vs PETG guide.

Decorative PLA prints should be kept away from hot cars, direct heat and strong sunlight for long periods. If heat resistance matters, mention it before ordering. More in our guide on caring for display pieces.

Use a dry or lightly damp soft cloth. Avoid soaking, harsh cleaners and high heat unless Formfinity has confirmed the material can handle it. See our full print care guide for more.

Yes. Formfinity uses Bambu Lab's Vision Encoder calibration plate with the H2C setup. It supports more accurate motion calibration, which helps detailed parts print with cleaner alignment.

Yes. Prints are checked before packing, especially visible display pieces, multi-colour parts and custom jobs.

If something is not right, send clear photos and the order details. Formfinity will review the issue and work out the best next step.

Yes. Orders can be shipped across Australia and internationally.

Yes, when Formfinity is attending a listed market. Send a market pickup request and wait for confirmation before assuming stock is reserved.

Turnaround depends on the current print queue, model size, colour changes and finishing requirements. Quote replies will give the best estimate for the specific item. For a walkthrough of the whole timeline, read how long custom 3D printing takes.

The online checkout takes Visa, Mastercard and American Express, plus Apple Pay and Google Pay on supported devices. Payments are processed securely by Square and charged in Australian dollars.

Yes. The shop, product pages and checkout can display prices in USD, EUR, GBP or NZD using live exchange rates. The converted figures are estimates: your card is still charged in AUD and your bank does the final conversion.

Enter the code in the coupon field at checkout and the discount shows up straight away - either money off or free shipping, depending on the code. One code per order, and some codes have expiry dates or usage limits.

Use the order status page with your order number (it is in your confirmation email) and the email address you ordered with. It shows your items, payment state and delivery progress.

Each shipping option at checkout shows an estimated delivery window for your destination before you pay. Once your order ships you will get an email with the tracking number so you can follow it the rest of the way.

Sometimes. Free shipping can come from a spend threshold on your destination or from a promo code during promotions. When either applies, the checkout shows a Free shipping line automatically before you pay.