Shipping & Returns

Processing & Dispatch

In-stock items bought from our online shop are usually dispatched within 2-3 business days. Because many other pieces are made to order, those are printed after your order or quote is confirmed - typical processing time is a few business days, depending on the current print queue, the size and complexity of the item, colour changes and finishing. Larger or fully custom jobs may take longer, and we will give you the best estimate when we confirm your order.

Estimated turnaround and delivery times are guides only and are not guaranteed delivery dates. If you have a deadline (for a birthday, event or gift), tell us before ordering and we will let you know what is realistic.

Shipping Within Australia

• Orders are shipped Australia-wide, usually with Australia Post.
• Shipping cost is calculated and shown at checkout for website orders (and on Etsy or eBay for orders placed there), or quoted with your custom order.
• Tracking is provided where available so you can follow your parcel.
• Delivery timeframes after dispatch depend on the carrier and your location.

International Shipping

We ship internationally for suitable orders. International delivery times vary by destination and customs processing. Any import duties, taxes or customs charges are set by the destination country and are the responsibility of the buyer. Please check your local rules before ordering.

European Union and United Kingdom buyers: our prices do not include EU or UK VAT, and we do not collect it at checkout. Your order is sent as an import from Australia, so your local VAT - plus any duty and the carrier's customs handling fee - is charged to you by the carrier or customs before the parcel is released for delivery. These charges are set by your own country, are paid by you on top of the item and shipping price, and are outside our control. If they are not paid and the parcel is returned to us or destroyed by customs, we are not able to refund the original shipping cost.

Delivery Addresses & Lost Parcels

Please make sure your delivery address is correct and complete when ordering. Orders returned to us, delayed or delivered to the wrong place because of an incorrect or incomplete address may need to be re-sent at the buyer's cost.

Once an order is handed to the carrier, delivery is in their hands and delays can happen, especially during busy periods. If your parcel appears lost or significantly delayed, contact us with your order details and we will help follow it up or lodge an enquiry with the carrier.

Local Market Pickup

When we are attending a listed market, you can request to collect an order in person instead of shipping. Send a pickup request through the Markets page and wait for our confirmation before assuming stock is reserved. Pickups are arranged at the relevant market on the day it is on.

Returns & Refunds

Custom and made-to-order items

Custom, personalised and made-to-order pieces are produced specifically for you. For this reason they are generally not eligible for return or refund for change of mind. We confirm the design, colours, size and price with you before printing, so please check those details carefully when you approve your order.

Change of mind on ready-made stock

If an item was bought as ready-made stock - including in-stock products from our online shop (not custom or made-to-order) - we may accept a change-of-mind return at our discretion if you contact us within 14 days of delivery and the item is unused, undamaged and in its original condition. Return postage for change-of-mind returns is paid by the buyer, and the original shipping cost is not refunded.

EU & UK right to cancel

If you are a consumer in the EU or UK, you have a statutory right to cancel most online orders within 14 days of receiving them, without giving a reason. This right does not apply to goods that are custom-made, personalised or made to your specification, which is most of what we print - these are exempt from the 14 day cooling-off period under EU and UK consumer law. Ready-made stock items are covered: tell us within 14 days of delivery, then return the item unused and in its original condition within 14 days of telling us. We will refund the item price and the standard outbound delivery cost; you pay the cost of returning the item to us.

Faulty, damaged or not as described

We want you to be happy with your piece. If your item arrives damaged, is faulty, or is significantly different from what was described, please contact us within 7 days of delivery at contact@formfinity.com.au with your order details and clear photos. We will work with you to repair, replace or refund the item as appropriate.

The nature of 3D printing

3D printed items are made layer by layer. Slight, fine layer lines, minor variation between batches, and small differences in colour shade are normal characteristics of the process and are not considered faults. Decorative items are made for display and should be kept away from heat, direct sun, heavy load or rough handling. Damage caused by misuse, accidents or normal wear is not covered.

How to Start a Return or Claim

Email contact@formfinity.com.au with your name, order number or proof of purchase, and photos if the item is damaged or faulty. Please wait for our reply and instructions before sending anything back, so we can sort it out as quickly as possible. For Etsy and eBay orders, you can also open a request through that platform.